Read before placing an order💜

FAQ

What is the turn around process time?

We can have your design ready within 5-7 days after all the information/logo/pictures/colors and any other detail you'll like included are sent to my email OR uploaded on the "file upload" option when adding to cart. The process includes up to 3 revisions. (please make sure to specify your desired design) Once you approve the design, we'll promptly proceed with printing and shipping, which will take an additional 10 days. Rest assured, we'll do our best to ensure that you receive your order as quickly as possible!

Do you have payment options for big orders?

Yes, please send me a message on instagram with the products you want and we can build a package for your business and give you 2 payment option. 50% deposit and the other 50% before sending to print

How can I tell you what design I want?

Please upload all files like logo, inspiration pictures, product pictures or any other thing you will want added to your design. Don't forget to also add business name and social media, phone number, etc.

OR

Once you place your order please send us an email including:

1.include order number, name

2.include pictures of inspiration colors, ideas you have, logo, pictures, etc.

3.include information you want on them for example: name, business number, social media, email, website, etc.

If you still have questions you can send me a message on Instagram:)

What files do I need to send for Foil business cards?

If you want your logo with raised foil you need to send the .SVG file. If you don't know what that is or you want to check with me first feel free to send me an email or contact me on Instagram. I will be happy to help!

What is the return policy

At Marte Design.co, we take great pride in delivering high-quality products that are tailored to your unique preferences. We understand that each design holds sentimental value and is a reflection of your personal style. Therefore, we kindly request your attention to our return policy.

Once you have approved the final design and given us the green light to proceed with printing, we unfortunately cannot offer refunds. This is because our team works meticulously to ensure that your approved design is flawlessly translated onto the chosen product.

We value our relationship with you, our esteemed customer, and we strive to make your experience with us delightful and stress-free. If you have any questions or concerns regarding your order, please don't hesitate to contact us. We are here to ensure that you receive a product that exceeds your expectations and brings you joy for years to come.